TYX will verify receipt of your entry within two working days via e-mail.
You may call us at (703) 264-1080 if you experience difficulty with this process.
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Company:
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The company name of the customer reporting the problem.
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Your Log Number:
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Enter your company's log number as a cross reference to the TYX log number.
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User's Name:
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The user we should contact if we need further information to resolve the problem.
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User's E-Mail:
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Your E-Mail number.
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User's Phone Number:
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Your telephone number.
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User's Fax Number:
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Your fax number.
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TYX Distribution Serial Number:
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The Serial Number can be found on the original TYX media or the shipping document accompanying the TYX software.
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TYX Product:
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The TYX product causing the problem.
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Product Version #:
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The TYX product version # causing the problem.
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TYX Subset:
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Your TYX subset.
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TYX Station:
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Your TYX station.
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Hardware:
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The brand of computer on which you are running the TYX software in question.
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OS/Version:
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List the operating system and the version number that the TYX product, for which you are submitting this problem report, is running under.
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Special Devices:
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List all output devices in question.
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Special Configuration:
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Include such things as network boards, mice, graphics cards, custom changes to your operating system or software, non-standard disks, etc. as they may influence the operation or performance of your TYX software.
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Problem Description:
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Be concise. Include under what circumstances the problem occurs, what the effects are, how long it has been occurring and its frequency. Include anything that you believe may be influencing it.
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Error Message:
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Write the exact error messages displayed, including the contents of any relevent log or error files.
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Testcase:
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If necessary, please provide a testcase containing a file or series of files clearly demonstrating the problem. Remember to include any necessary databases or lexical files. A compressed file is recommended (.zip, .rar). Testcases can be e-mailed to TYX Support. If your testcase file is larger than 3 mb, please contact TYX Support to discuss options for providing it to TYX.
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Work Around:
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Explain what you are doing to work around the problem until it is fixed.
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