Support

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TYX Support

Should a problem arise or you just have a question, TYX will be there to provide the kind of advice and support necessary to get you back on line as quickly as possible. You can rely on:

  • A phone-in support hotline 800-321-7297 (U.S. only) or 703-264-1080 ask for support
  • E-Mail support@tyx.com
  • Prompt problem resolution by highly trained professionals
  • Formal trouble report system that helps identify and resolve problems quickly and completely
  • Software updates and scheduled maintenance releases
  • On-going development to ensure that your systems investment is protected against premature obsolescence

Training / Documentation

As a TYX system user, you can count on a solid base of personalized training and support. TYX has dedicated training and documentation departments and we offer expertly developed training courses and supporting documentation.

Training courses include:

  • User Orientation Courses
  • System Specific Courses
  • Programming Courses

Our training department can arrange for dedicated on-site training or we can train you at one of our many world-wide facilities. TYX documentation is second to none and you will be provided with full on-line electronic help systems as well as electronic manuals. Our dedicated documentation department strives to ensure that our help systems are well structured and provide a wealth of easy to follow information. Our up-front documentation design ensures that your transition into use of a new tool set is as smooth as possible.